Contact
Questions about a trek, your fitness or the gear list? Our office answers within one working day.
Basecamp office
Email: hello@example.com
Phone: +1 555 0142
Address: 14 Trailhead Lane, Base Town
Office hours are Monday to Friday, 9:00 to 17:00. During a trek our guides can always be reached by satellite phone for emergencies.
Common questions
How fit do I need to be?
If you can walk six hours with a light pack and climb stairs without stopping, you can manage our effort 2–3 treks. For effort 4–5 we send a twelve-week plan.
What is your cancellation policy?
Cancel up to 60 days before departure for a full refund minus the deposit. Within 60 days we refund 50%, or move you to another date for free.
Do I need travel insurance?
Yes. It must cover trekking to the maximum altitude of your route and helicopter evacuation.